Client Director/Senior Client Manager
Role overview
To be a part of our gold-service Client Services team, you need to be driven, sharp, ambitious and self-motivated.
You’ll be focused on delivering exceptional service to our new and existing clients. But like all roles at Pace, the “day job” is extremely varied.
Your working style will be immersive and straight-talking, with your client needs and objectives at the forefront of everything you do. And as this role requires a high degree of contact with clients old and new, you must be an exceptional communicator and a methodical organiser with a vibrant, energetic personality. Previous agency experience is desirable.
Responsibilities
As a member of the client services team at Pace, your role is to primarily deliver creative marketing and comms support to our clients, but each day will be driven by the varying needs and priorities of your clients. In summary, you’ll be responsible for:
Providing strategic support and proactive advice to your clients
Managing the end-to-end campaign process
Delivering exceptional customer service and communication between internal teams and clients
Responding to client briefs and managing proposals from pitch to implementation, ensuring we’re adding expertise and value along the way
Liaise with the internal Pace teams to plan and co-ordinate client deliverables on time and within budget
Keeping abreast of the Pace work schedule to ensure client expectations are managed
Project planning, status reporting and campaign reviews
Skills and experience
5+ years’ marketing/PR agency (or inhouse marketing) experience
Experience managing multiple key client accounts and stakeholder relationships in the delivery of high-quality end to end marketing services
Strong commercial understanding
Excellent communication, interpersonal and problem-solving skills
Highly developed organisational skills, excellent attention to detail, and the ability to work independently to ensure projects are managed effectively
The ability to handle large volumes of work – you must be able to cope well under pressure and to tight, fast deadlines
Full awareness of creative processes and techniques – including digital platforms and marketing, digital and social media trends
Strong attention to detail, organising and processing, proofing work, ownership of timelines/budget management and deliverables for a number of projects, often simultaneously
Self-motivated team player with a desire to drive continuous improvement
A real passion for delivering the very best service to clients
You will also hold commercial responsibilities to grow the client portfolio, must be able to work alone and as part of a team, but most importantly, keep a cool head when the pressure is on.
